Surumi S

Senior Customer Success Manager @Linkedin

Create, execute, and deliver a strong client engagement strategy. This includes formal and informal client check-ins, onboarding, and partnership reviews based on the mutually agreed success plan with the client. Executes strategic business reviews through senior leadership to share progress, metrics, wins and recommendations for the future. Partner with sales leadership to grow revenue via upsells and proactively identify areas to deliver incremental business value while providing an ideal customer experience. Build account plan with Account Directors with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines to drive customer value.