Surpreet Singh

About Surpreet Singh

As an experienced Online Customer Quality and Engineering Manager, I bring a proven track record of success in the dynamic landscape of information technology and digital content management. With a passion for delivering excellence in customer satisfaction and a focus on engineering solutions that enhance user experiences, I have honed my skills in Enterprise Content Management, Robotics Process Automation, Knowledge Management, Product Management, Operations Management, and Customer Experience Management.My journey in the industry has equipped me with the insight and expertise to navigate complex challenges while driving innovation and efficiency. Whether it\'s optimizing processes, implementing cutting-edge technologies, or spearheading initiatives to elevate customer engagement, I thrive on delivering tangible results that exceed expectations.Driven by a commitment to continuous improvement and a deep understanding of the evolving needs of the digital ecosystem, I am dedicated to staying at the forefront of industry trends and best practices. Collaborative by nature, I excel in fostering cross-functional partnerships and leading high-performing teams toward shared objectives.

Experience

1. Sr Manager, Quality and Automation

   Dell Technologies

   Apr 2022 — Present · Hyderabad, IN

   As a Senior Manager, Quality and Automation at Dell Technologies, I lead initiatives aimed at enhancing website quality through proactive automation, leveraging cutting-edge cloud technologies. My primary focus is on digitally transforming our Quality Management System to not only meet but exceed customer expectations, while also ensuring compliance with accessibility guidelines.Through the development of innovative tools and strategies, I am dedicated to enabling quality through automation, implementing robust processes to identify root causes, and driving preventive measures to deliver a seamless customer experience. Our unwavering commitment to excellence is evident in our continuous efforts to optimize operations and elevate standards across the board.

Education

• Guru Nanak Dev University

  Bachelor's degree, Computer Science

  2000 — 2002

Skills

• Bpo
• Service Delivery
• Technical Support
• Customer Experience
• People Skills
• Customer Satisfaction
• Incident Management
• Operations Management
• IT Operations
• Data Analysis
• Outsourcing
• IT Service Management
• Call Centers
• Troubleshooting
• Team Management
• Vendor Management
• Operating Systems
• Computer Hardware
• Service Desk
• Call Center
• Dell Computers
• Management