Surojit Ghorai

Senior Housekeeping Associate @The Dubai EDITION

Dubai, AE

Resolve guest complaints, ensuring guest satisfaction.* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.* Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.* Ensure that assigned staff have reported to work; document any late or absent employees.* Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.* Assign designated guest room keys and beepers to assigned staff.* Maintain accurate record of such and ensure security of keys.* Communicate additions or changes to the assignment sheets as they arise throughout the shift.* Inspect supply levels of floor closets.* Assign designated personnel to rectify any deficiencies.* Check Room Attendant\'s carts for proper supplies, neatness, cleanliness and mechanical problems.* Directly contact Room Attendant and relay any deficiencies to be corrected.* Update room status after approving cleanliness and condition in accordance with departmental standards.* Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.* Check DND rooms and verify status.* Mark dirty sheets of randomly selected assigned rooms and follow up to ensure* Counsel Room Attendants on any discrepancies.* Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.* Contact Engineering directly for urgent repairs.* Conduct training of staff as assigned.* Provide feedback on staff performance to manager.* Report disciplinary problems to manager and participate in the counseling of employees.* Review status of assignments and any follow-up action with manager and/or on-coming supervisor.* Check P.M. reports for accuracy and completeness.

Hat Sarberia Dr. B. C. Roy S. S. Niketan

10th

Elitte Institute of Engineering and Management

DHMCT

Nandapur High School

H. S