Surjadeep Gupta
Service Operations Associate @One97 Communications Limited
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WORK HISTORY
Service Operations Associate @One97 Communications Limited
Responsible for performing VAS, Non-VAS, OBD, and USSD Operations for Telecom Operators in the East zone of India. Networking is required for connectivity with servers and applications. Perform troubleshooting during technical errors. Analyze the data uploaded to the server and perform remote monitoring to avoid technical issues. Data analyzed using SQL and sending reports to clients on a daily basis. Creating PAN India East Operations MIS Reports regarding revenue from OBD earned on a daily basis and zone-wise reports for the E1 Utilization for the operations at M.S.C (Mobile Switching Center) in regions like Orissa, North East. Maintained the DownTime Tracker.
EDUCATION
Kanad Institute of Engineering and Management 252
Bachelor of Technology - BTech, Computer Science Engineering
ABS Academy of Science, Technology And Management 216
Diploma of Education, Computer Science and Technology
SKILLS
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