Suriya Kandhan

About Suriya Kandhan

I work at the intersection of, helping organisations redesign Operating models and build Transformation roadmaps that make complex operations faster, smarter, and scalable.I thrive where operations feel broken and technology promises magic. I don\'t consult from the sidelines — : Legacy processes leaking margins through invisible friction, stalled digital/automation initiatives despite heavy investment, and \"we\'ve always done it this way\" resistance blocking scalable change.Right now at, I own in Wealth Operations. My days turn that friction into visible advantage: diagnosing root causes, building cases that win buy-in, governing delivery with discipline, and driving adoption until margins move and teams breathe easier.It all started in manufacturing at & , where improvement without rigour is just activity. Lean Six Sigma became my backbone. I carried it into logistics at — scaling centres of excellence, mentoring hundreds, implementing Business Excellence Models (EFQM, ISO, WCM, TQM. TPM ) proving process discipline + smart technology creates exponential leverage.What makes me different? I reject the split between \"\" who strategize and \"\" who execute. Every change I champion is stress-tested with statistical proof — because belief without evidence doesn\'t scale.I\'m the one who hears \"\'\" and quietly replies,\"\'\'.\" Let\'s connect. Open to conversations on compounding value through Lean + Digital + AI: Digital Transformation · Intelligent Automation · Agentic & Generative AI · RPA (UiPath · Automation Anywhere · Power Automate) · Lean Six Sigma Black Belt · Process Excellence · Change Leadership · Python · Power BI · ServiceNow · SQL · BPMN

Experience

1. Senior Manager - Lean Digital Transformation

   Genpact

   Aug 2024 — Present · Pune, IN

   At Genpact, I lead and programs across Wealth Operations and large-scale BPO environments — owning the full lifecycle: Process discovery, detailed Business case justification, BRD/PDD authoring, Process blueprinting & reengineering, through Agentic AI, Generative AI, RPA, ML-based automation, and ServiceNow orchestration to commercial sign-off, measurable ROI, and sustained governance: Structured Business rigor to turn ambiguity into investable, governed solutions — plus deep technical execution to personally deploy production-grade AI and automation that drives real commercial impact: • Re-architected 250+ operational processes into a ServiceNow-orchestrated, margin-positive, structurally scalable automation pipeline — enabling enterprise-wide efficiency at scale • Designed and deployed ML-based reconciliation engine, LLM-powered document interpretation solution, Contact centre Participant Verification Job-aid workflow — slashing costs and operational risk delivering AHT reduction, massive agent productivity gains, and transformed daily workflows.• Led end-to-end vendor orchestration to deploy intelligent workflow guidance platforms (Matterway, Cora Nudge etc.) embedding digital guidance directly into live operational processes. • Established data-driven productivity baselines, capacity modelling, and governance across 500+ activities — powering precise cost control, resource optimization, compliance, and executive visibility via Power BI dashboardsCurrently leading a high-performing transformation team while partnering directly with C-level and senior stakeholders to convert technology investments into tangible commercial outcomes — not just technical completions.

Education

• Pondicherry Engineering College

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2011 — 2015

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Post Graduate Diploma in Business Management (Operations), Operation Management

Skills

• Engineering
• Research
• Basic Html
• Time Management
• 5 Why
• Autocad Mechanical
• English
• Thermodynamics
• 5s
• Tpm
• Public Speaking
• Cad
• Presentation Skills
• Matlab
• Pro E
• C
• Programming
• Leadership
• Ansys
• Catia
• C++
• Mechanical Engineering
• Teamwork
• Team Management
• Communication
• Fluid Mechanics
• Microsoft Word
• Autocad
• Tqm
• Lean Manufacturing
• Microsoft Office
• Manufacturing
• Powerpoint