Suriya Roshan
Customer Service Advisor @Concentrix Catalyst
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WORK HISTORY
Customer Service Advisor @Concentrix Catalyst
Belfast, GB
1.Delivering professional support for exam-related processes, including candidate registration, scheduling, and issue resolution.2.Ensuring compliance with assessment standards and data confidentiality in line with UK guidelines.3.Monitoring and documenting service interactions to maintain data accuracy and quality reporting.4.Identifying recurring trends in queries and providing data-driven insights to improve efficiency and enhance the candidate experience.5.Collaborating with internal teams to streamline workflows and optimize service delivery through analytical problem-solving.
EDUCATION
Trinity College Dublin
Doctor of Philosophy - PhD, Logistics and Supply Chain Management
Karunya Institute of Technology and Sciences
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Queen's University Belfast
Master of Science - MS, Data Analytics
ABOUT SURIYA ROSHAN
Data Analytics graduate from Queen’s University Belfast, driven by a passion for digital…
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