Suriya Prakash K
Customer Success Specialist | Freshworks
- Role
- Customer Success Manager at Freshworks
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Suriya Prakash K
A Dedicated professional with a Decade of experience, always focused on delivering…
Experience
Customer Success Manager
Oct 2022 — Present · Chennai, IN
Strategic advisor for customers across all Freshworks products: Freshdesk, Freshsales (CRM), and Freshservice- Managed a large and diverse customer portfolio(over 1600 customers with a total contract value of $3 million), ensuring strong relationships, product adoption, and long-term retention- Skilled at handling high-volume accounts, managing renewals, reducing churn, and identifying upsell opportunities.
Education
Great Lakes Institute of Management
Master of Business Administration, Marketing/Marketing Management, General
2020 — 2021
KGiSL Institute of Technology
Bachelor's degree, Electronics and Communications Engineering
2010 — 2014
KGiSL Institute of Technology
Bachelor of Engineering
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