Suriya Narayanan
Customer Service Associate
- Role
- Customer Service Specialist at Amazon
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Specialist
Oct 2020 — Present
Conducted root cause analysis on escalated tickets and recurring issues, contributing to improved resolution strategies. Maintained Excel-based performance and quality trackers for team reporting. Created weekly reports on issue categories and volume trends to support internal reviews. Collaborated with Quality and SME teams to identify process gaps and propose enhancements. Automated task logs using Excel formulas/macros, saving ~5 hours per week for the team. Acted as Subject Matter Expert (SME), guiding new joiners and assisting with process improvements.
Education
Premier Vidyaa Vikash
Higher Secondary
SNS College of Technology
Master of Business Administration - MBA, Business Analytics & Marketing
SNS College of Engineering
Bachelor of Engineering (B.E.), COMPUTER SCIENCE AND ENGINEERING
2014 — 2018
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