Suriya M
Client Success Manager at URL Factory
- Role
- Client Success Manager at URL-Factory
- Location
- Salem, TN, IN
- LinkedIn followers
- 500 followers
About Suriya M
Passionate about building meaningful relationships and helping customers achieve measurable success through technology.As a Client Success Manager at ZEA Operations, I ensure every client experiences the full value of our CRM and automation solutions. I collaborate closely with teams and customers to drive adoption, streamline workflows, and create long-term business impact.With a strong foundation in sales and client engagement, I’ve developed effective communication, problem-solving, and analytical skills that enable me to understand customer goals and translate them into tangible results.I believe in proactive support, continuous learning, and collaboration to deliver exceptional customer experiences and foster sustained growth.“Sales brings customers in; Clients Success keeps them happy, growing, and loyal.”
Experience
Client Success Manager
Dec 2025 — Present · Salem, IN
As a Client Success Manager at ZEA Operations, I’m responsible for ensuring our clients achieve maximum value from our CRM solutions.I focus on building strong client relationships, driving product adoption, and aligning customer goals with business outcomes.Key responsibilities include:• Onboarding and training customers for seamless adoption• Monitoring product usage and customer health metrics• Identifying upselling and cross-selling opportunities• Enhancing customer satisfaction, retention, and advocacy
Education
R P SARATHY INSTITUTE OF TECHNOLOGY
Bachelor of Engineering - BE, Computer Science
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