Suriti Abrol

About Suriti Abrol

A seasoned expert with 11 years of industry experience including 6 years of Customer Success Management. My core competencies including Customer Experience Management, Customer onboarding, interpersonal communication, account management, and upselling have been instrumental in managing a robust portfolio of enterprise accounts. At IBM, I work on driving adoption of my customers\'\'Technology Business Management (TBM)\' investments and devise effective strategies to empower them to run IT like a business. I foster collaboration across functions, ensuring project success and cultivating customer champions that have spurred new business growth. I am fluent in English and French and my multilingual abilities have enriched these interactions, fostering diverse perspectives within our global team.

Experience

1. Customer Success Manager

   IBM

   Jul 2024 — Present · Bengaluru, IN

   Working as a Success Manager for Apptio, an IBM company for the Europe region to help customers identify primary use cases for Technology Business Management (TBM) and embody best practices to translate corporate finance data into standardized IT financial structures- Cultivating and nurturing client relationships through effective negotiation and demonstration of organizational offerings so customers can manage the business of IT more effectively- Serving as the primary liaison, offering strategic guidance, imparting best practices, and furnishing technical support to drive heightened adoption rates and reduce churn

Education

• North Eastern Hill University, Shillong

  Bachelor of Science - BS

  2009 — 2012

• Christ University, Bangalore

  MTA

  2012 — 2014

• Alliance Francaise de Bangalore

  B2 Level- French

  2014 — 2018