Surinder Kaur

WORK HISTORY

EDUCATION

ABOUT SURINDER KAUR

As a Tim Hortons supervisor, I manage a team of 15 staff members, ensuring the smooth operation of the store, the quality of the products, and the satisfaction of the customers. I have a postgraduate diploma in Logistics, Materials, and Supply Chain Management from Mohawk College, where I learned how to plan, implement, and monitor the flow of goods and services. I also have another postgraduate diploma in Project Management from ILAC, where I gained skills in initiating, executing, and closing projects. Before joining Tim Hortons, I worked as a customer service consultant at McDonald\'s, where I handled customer inquiries, complaints, and feedback, and improved the customer loyalty and retention rate by 20%. I have multiple certifications in PowerPoint, Microsoft Project, and SAP ERP, which enable me to create effective presentations, manage complex projects, and use enterprise resource planning software. I have over 1.5 years of work experience in the fields of customer service, logistics, and project management, and I am passionate about delivering excellent service, solving problems, and collaborating with diverse teams. My core competencies include interpersonal skills, communication skills, leadership skills, and analytical skills. My goal is to advance my career in the logistics and supply chain management industry, and contribute to the success and growth of the organization.