Suri Ramamurthy

About Suri Ramamurthy

Global Governance Head | Collaborative Executive Leader | Competent Business Partner Solutions-driven senior industry professional with 29+ years of insightful experience, including 2+ years of International (USA, Germany, Finland, Denmark & Kulalumpur ) tenure; Experienced Outsourcing leader (IT, IT IS & Business Process) with Delivery management, Operational excellence, Business development and effective process deployment with rigour. Stakeholder Management, Strategic Governance for a large unit, led and represented as Management Representative for CMMI (Dev & SVC) assessments for a large Industry Solutions Unit. Handled clients in the US, UK, Europe and APAC regions, have keen understanding of what it takes to make operations successful in multi-cultural environments. Love to mentor and develop people, and thereby enable high performance teams to achieve greater success. Have managed a large transition from multi source (vendors & internal IT work force) to single sourcing of IT Services for an European electronics manufacturer. Specialties: Expertise in Sub P/L (Revenue, Margin, Competency development, quarterly planning and understand the future business needs and aligning and developing). Held leadership positions with Tata Consultancy Services (17 years across 2 innings), Covansys/CSC (8 years), Satyam (~1 year), IIT Madras (~2 years) and Kirloskar Electric Company (1 year). As the Global Technology delivery leader, currently playing role as : Global Governance and Delivery Excellence Lead for Retail & Consumer Packaged Goods business cluster. Responsible for customer delight. Improved Customer Satisfaction Survey by 200 basis points. Business has seen value and have reinstated me. Business unit is USD 3Bn+ with associates. Roles played: Governance Head, Delivery Owner, Delivery Excellence Head, Transition Director, Program Director, Delivery Centre Head, Customer relationship manager, Account management, Offshore Delivery Director, etc.

Experience

1. Global Head - Strategic Governance & Delivery Excellence (Retail, Cpg, Market Research & Tth Units)

   Tata Consultancy Services

   Aug 2013 — Present

   Responsible for governance and delivery excellence for the USD 3B business units. Responsible for improving customer delight (Strategic and Operational layers and relationships) for all services (Application Development and Maintenance, Infrastructure, Business processes, Engineering, Quality, Enterprise solutions and new services like Analytics & Insights, Enterprise services risk management, Digital interactive, Enterprise Intelligent Automation, etc.

Education

• Project Management Institute, Pennsylvania.

  PMP

  2003 — 2003

• College of Engineering Guindy, Chennai

  B E

  1986 — 1990

• Madras Management Association, Chennai

  Individual Member

  2009 — 2019