Suresh Manoharan
Associate Director - Digital Transformation, Hyperautomation, ITSM Consultant, ServiceNow workflow consultant, Change & Release Management, Service Delivery, Product Management, DevOps.
- Role
- Associate Director - Process Excellence & Digital Transformation at PepsiCo
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Suresh Manoharan
With a 18-year IT career, I have demonstrated expertise in product delivery and automation using Agile and Lean Methodology. I have excelled in complex environments, representing IT Service Management for digital transformation. I have a strong track record in establishing robust ITSM Processes, including Command Center, Incident, Problem, Change & Release Management, Capacity Management, Service Level Management, Availability Management, Configuration Management, and Service Asset Management. I have led the transformation of IT services by enhancing process maturity and business efficiency. I have implemented cutting-edge technologies and promoted continuous improvement, elevating the organization\'s digital maturity. I have also provided comprehensive training on digital tools and methodologies, ensuring teams are skilled in navigating the evolving technological landscape.
Experience
Associate Director - Process Excellence & Digital Transformation
Dec 2024 — Present
Spearheading transformative initiatives in process automation and digital innovation using Enterprise Platform (ServiceNow) to drive operational excellence.Delivering intelligent automation projects and optimizing workflows using advanced technologies.Aligning automation strategies with organizational goals to deliver scalable and sustainable solutions.Fostering cross-functional collaboration to ensure impactful results and value creation.Committed to continuous improvement and enhancing business agility across diverse functions.
Education
Vels College of Science, Current Vels University
Bachelor of Science (BSc), Computer Science
2001 — 2004
Mount Christian Matriculation Higher Secondary School
+2, Computer Science
2000 — 2001
Skills
- Servers
- Itil
- Problem Management
- Leadership
- Iso 20000
- Service Delivery
- Infrastructure
- Project Management
- Knowledge Management
- Management
- Team Management
- Itsm
- Itil Certified
- Data Center
- Release Manager
- Vendor Management
- Bmc Remedy
- Service Management
- Service Desk
- Release Management
- IT Service Management
- Change Management
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