Suresh Kumar V.

About Suresh Kumar V.

I have over a decade of experience in Microsoft Dynamics 365 Customer Engagement (CE). Throughout my career, I have worked extensively as a Microsoft Dynamics 365 CE Functional Consultant and Business Analyst, delivering impactful solutions that enhance customer satisfaction and streamline business operations.I have consistently collaborated with stakeholders to gather requirements, translate business needs into functional solutions, and drive successful implementations across projects. I am eager to contribute my expertise and add value to your team’s goals and continued success.

Experience

1. Microsoft Dynamics Consultant Senior Advisor

   IBM

   Sep 2024 — Present · Phoenix, AZ, US

   Experience on Specific application Microsoft Dynamics 365 CEGathering and analyzing business requirements from stakeholders,including business users, IT teams, and management, to gather andanalyze business requirements for the CRM solution. This needs tounderstand the business processes, workflows, and data structures todesign an effective solution.Developing functional specifications based on the business requirements,the Business Analyst develops functional specifications for the CRMsolution. These specifications outline the features and functions of thesystem, including data models, workflows, reports, and user interfaces.Configuring and customizing the CRM system to meet the businessrequirements. This includes setting up entities, fields, workflows, andsecurity roles in the CRM system.Troubleshoot issues identify and resolve system defects and providetechnical guidance to users.

Education

• Mahaveer Institute of Science &Technology

  Master's degree, Computer Applications

  2007 — 2010

• Kavitha Memorial Degree & PG College - India

  Bachelor of Science (BSc), Computer Science

  2003 — 2006