Suresh K.

About Suresh K.

Having 18+ years of experience in the IT technology and Infrastructure Management, known for a personable approach to clients and co-workers, seeks the next big career challenge and an opportunity to apply my knowledge and expertise. Innovative and driven, consistent over-achiever, excellent co-ordinator and organiser.Technical Expertise: Plan, Implement, Manage and troubleshoot Active Directory, DNS, DHCP, GPO etc. Plan a strategy for Users, Computers and Groups Account. Manage Distributed Environment using Organizational Unit Structure. Design and implement sites, subnets and server placements. Configure & Maintain Software Deployment through Group Policy. Plan & Place Operations Master Roles (FSMO). Plan & Configure NTP time source. Backup, Restore and Defragment Active Directory Database. Plan, Implement, manage and troubleshoot Microsoft Exchange. Manage Server objects, Recipient objects and Address lists. Troubleshoot Common Connectivity Issues. Install, configure and Manage ESXi servers, vCenter server and Data store. Implement Disaster Recovery, V-Motion, vSwitch configure, DRS and HA. Install, Configure and manage vSphere client, Virtual machines. Migration P2V and V2V. HP SIM, ILO 2, ILO 3 Configure, BMC Remedy ticketing tool etc.Technical Certifications:2014 Server Virtualization with Windows Server Hyper-V and System Center Specialist2013 Microsoft Certified Solutions Associate (MCSA)2013 Microsoft Certified IT Professional (MCITP)2013 VMware Certified Professional 5.1x (VCP)2008 Microsoft Certified System Engineer (MCSE)2006 Microsoft Certified Professional (MCP)Training\'s Completed:MCSE, CCNA, Exchange Server 2003/2010, MCITP EA Upgrade, VCP ICM 5.1xMicrosoft Client Operating System:Windows 98/ME/XP/Vista/Win 7/Win 8Microsoft Server Operating System:Windows R2Exchange Server:MS Exchange 2003 & 2010Visualization:Hyper-V, VMware

Experience

1. Service Delivery Manager

   Zensar Technologies

   Dec 2023 — Present · Pune, IN

   Facilitation of the definition of project scope, goals and deliverables.\\\\n· Present reports defining project progress, problems and solutions.\\\\n· Manage project resource allocation, schedule and timelines.\\\\n· Administrating critical issue resolution - P1/P2/Escalation calls, with technical SME’s\\\\n· Reviewing Knowledge management – SOP’s and Work Instruction created by technical Team members.\\\\n· Analyzing IPC (Incident, Problem and Change Management) Creation/Implementation and Assessment.\\\\n· Involved in services capability/ transitioning & building, ramping up a new team of 20+ members to support new Assignments and Projects.\\\\n· Define requirements and plan project lifecycle deployment through coordination of project kick-off, participation in SQA and other Organizational Initiative, Disaster Recovery & Business Continuity, Project Billing & Client Engagement Activity.\\\\n· Service delivery and performance management of key customer deliverables, SLA’s, KPI’s and Quality standards. Driving Continual Service Improvement initiatives, new business, achieving margins and other financial goals.\\\\n· Monitor and Analyze VA and Compliance adherence for entire technology tower.\\\\n· Administer Proper Operational checks and Housekeeping completed on regular basis.\\\\n· Involvement in DR preparation and execution with technical SME’s.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Delhi University

  BA (P)

  1995 — 1999

• Indira Gandhi National Open University

  MCA

  2002 — 2008