Suresh Khimani
Senior Desktop Support Analyst @Mimecast
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WORK HISTORY
Senior Desktop Support Analyst @Mimecast
London, GB
Spearheaded the management of desktop environments, ensuring optimal performance and user satisfaction across Windows and Mac platforms.Implemented security vulnerability assessments and patch management, reducing system downtime by 20%.Delivered technical support to over 500+ end-users, resolving issues with a 95% first-call resolution rate.Streamlined Mobile Device Management (MDM) processes, improving device deployment efficiency by 30%.
EDUCATION
Middlesex University
Bachelor’s Degree, Information Technology
London Academy
High School, GCSE & A-Levels
SKILLS
ABOUT SURESH KHIMANI
With over 8 years of experience as a Senior Desktop Analyst at Mimecast, I specialize in managing and optimizing Windows and Mac environments, ensuring seamless operations and security. My expertise includes desktop management, security vulnerability assessments, patch management, and delivering exceptional customer support. I am passionate about leveraging technology to solve complex problems and enhance user satisfaction.I am currently open to new opportunities in Desktop Support Analyst roles, where I can contribute my skills to drive operational excellence and innovation.\"
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