Suresha Kumar
Senior Executive at Navi Finserv
- Role
- Senior Executive at Navi
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suresha Kumar
Customer Support & Grievance Desk Professional with 7+ years of experience in handling…
Experience
Senior Executive
Jan 2022 — Present · Bengaluru, IN
Handling 80+ emails everyday- Communicating with clients or customers via email and call- Managing high and medium segment customers and escalations- Working closely with internal teams to meet customer needs- Following communication procedures, guidelines and policies- Handling customer queries or complaints, provide appropriate solution and alternatives within the time limits; follow up to ensure resolution- Raising incidents
Education
Gulbarga University, Kalaburgi
Bachelor of Commerce - BCom
2014 — 2017
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