Suresh

Business Operations Analyst @Atlas Tools & Machinery

Vaughan, ON, CA

Optimized outbound dialing campaigns by standardizing KPIs (Tier2 Sales, RPC, Contact Rates), enabling data-driven strategies that improved conversion rates by 12–15%, adding $1.2M+ annual revenue. Enhanced data governance by driving the adoption of a Python-based encryption/decryption tool, ensuring secure, compliant data transfers and improving data trust for accurate campaign targeting. Streamlined campaign operations by automating Excel-to-SQL workflows, reducing processing time by 70%, boosting reporting efficiency, and accelerating decision-making cycles. Improved HR analytics by developing dashboards and automating reporting processes, enabling proactive workforce planning, reducing reporting effort by 60%, and supporting retention initiatives. Delivered actionable customer sales insights, supporting pricing, bundling, and cross-sell strategies, enhancing campaign ROI, and addressing declining sales segments through root cause analysis. Optimized inventory management by improving demand forecasting, integrating NetSuite ERP data, and reducing stock-outs and holding costs, driving lean supply chain operations and improved fulfillment accuracy.

St. Clair College

Postgraduate Degree, Data Analytics for Business

Lovely Professional University

Bachelor of Technology, Computer Science and Engineering