Suresh Vellanki
Microsoft for Startups| Driving Excellence in Technical Advisory at Microsoft for Startups | Empowering Startups to Achieve More with Azure and Microsoft Ecosystems\".
- Role
- Microsoft for Startups Technical Quality Specialist at Sonata Software
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Suresh Vellanki
As a seasoned Technical Quality Specialist, I am passionate about driving excellence in customer support and empowering businesses to achieve their goals. Currently, at Microsoft for Startups, I help growth-stage startups leverage Microsoft technologies and resources to scale their businesses while ensuring the highest standards of technical support and customer satisfaction.With a strong background in quality assurance, incident control, and service delivery, I bring over a decade of experience in enhancing customer experience, optimizing processes, and mentoring teams. My expertise spans multiple industries, from IT service desks to cloud technologies, where I’ve contributed to process improvements, training, and analytics to elevate operational efficiency.Professional HighlightsMicrosoft for Startups: Delivering world-class support to startups by ensuring top-tier quality in technical interactions and driving customer-centric improvements across the Azure ecosystem.Microsoft Case Reviewer (Azure): Conducted detailed case reviews, DSAT analysis, and root cause analysis to improve cloud service quality and ensure customer satisfaction.Tech Mahindra: Managed IT Service Desk quality, conducted audits and calibrations, and implemented ITIL 4 best practices to achieve First Call Resolution (FCR) and improved service metrics.Diebold Nixdorf: Played a pivotal role in incident control and service delivery, ensuring timely resolutions for critical IT issues.Genpact: Enhanced process quality and customer satisfaction for a leading domain registrar and web hosting client through coaching, feedback, and training initiatives.Core SkillsTechnical Quality Assurance (QA)Azure Cloud TechnologiesITIL Framework & Process ImprovementCustomer Satisfaction (CSAT/DSAT) AnalysisTraining, Coaching & MentorshipIncident Management & Service DeliveryCertificationsAzure Fundamentals (AZ-900)ITIL 4 Foundation CertifiedI thrive in roles that blend technical expertise with a customer-centric approach, enabling me to act as a trusted advisor and advocate for customers. My goal is to continue empowering startups and organizations to achieve more through technology and operational excellence.Let’s connect and collaborate to drive impactful results in the tech ecosystem!
Experience
Microsoft for Startups Technical Quality Specialist
Nov 2023 — Present · Hyderabad, IN
Technical Quality Specialist | Microsoft for StartupsAs a Technical Quality Specialist at Microsoft for Startups, I play a key role in empowering growth-stage startups to succeed in a competitive marketplace. By ensuring the highest quality of technical support, I help startups leverage Microsoft technologies and resources to scale their businesses and build lasting customer relationships.
Education
Kakatiya University
Master of Business Administration - MBA, Human Resources Management and Services
2016 — 2018
Kakatiya University
Bachelor of Business Management, Finance
2013 — 2016
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