Suresh Shanmuganathan

Senior Consultant @Saint-Gobain Group in India

IN

Leading SAP MM functional support for Saint-Gobain group across region, translating diverse and complex business requirements into scalable SAP solutions.• Collaborating with business stakeholders and core users to gather requirements, design process enhancements, and administer multiple custom development projects.• Working as the primary escalation point for critical SAP MM issues, analyzing root causes, delivering fixes, and minimizing downtime in high-impact business scenarios.• Handling high-priority incidents (P1 & P2) with exclusivity and speed)• Directing global incident and support management via ServiceNow, managing ticket assignment, SLA monitoring, and end-to-end resolution for users across international locations.• Streamlining support governance by preparing detailed MIS reports (weekly, monthly, quarterly) covering ticket volumes, turnaround times, SLA adherence, and KPIs.• Mentoring and coaching junior consultants, strengthening their SAP MM knowledge, analytical skills, and adherence to process SAP best practices.• Playing a pivotal role in SAP implementation, global rollouts, interface development, and data migration, ensuring on-time delivery and high adoption rates.• Ensuring process compliance with Saint-Gobain’s global IT standards, while enhancing SAP Transportation Management functionalities for broader business coverage.• Designing and delivering user training workshops, improving proficiency levels and reducing dependency on L2/L3 support teams• Currently involved in the technical upgrade of EHP4 to EHP24, which involves preparation of test scripts, regression testing, and assisting the business to run transactions effectively.

SAP Learning Center

S/4HANA Sourcing & Procurement

SAP Learning Center

S/4HANA Transportation Management