Suresh Ralhan

About Suresh Ralhan

A competent professional with nearly 16 years of experience in Operations Management, Airport IT Operations, Project & Delivery Management, Revenue Realization, MIS Reporting, Supply Chain Management and Finance & Billing Operations• Strategic Leader offering experience in streamlining/overcoming complex business challenges, participating in high level operational initiatives while delivering results in growth, revenue & operational performance• Excellence in managing all projects; developing relationships with business stakeholders; defining service delivery standards while ensuring adherence to delivery model while managing the SLAs• Expertise in managing complex escalations; successfully implemented various process improvement initiatives to achieve improvement in services disconnection• Skilled in ensuring change management, operational & strategic governance, achieving savings targets as well as continual service improvement• Proficient in devising customer retention, maintaining business relationship with individual & corporate clients to achieve repeat / referral business while ensuring quality product and service norms• Hands-on experience in contract execution, commercial negotiation, conract administration; managing commercials, taxation, invoicing revenue realization, collection accounting, Vendor management etc• Proven track record of establishing processes, streamlining workflow & creating work environment to enhance productivity• Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members• An effective leader with excellent communication, negotiation and relationship building skills

Experience

1. Global Service Delivery Manager

   Wipro Technologies Limited. Through Group Of Engineers

   Jun 2024 — Present

Education

• Guru Jambheshwar University

  MBA