Suresh Raja Sathyanarayanan

Experience

1. Service Delivery Director

   HCLTech

   Jul 2024 — Present · Chennai, IN

   Leader with 21+ years of experience leading in design, development, implement and delivery of complex Infrastructure & Application projects with high performance solutions and cost-effective strategies. • Major Global Experience - Worked in US for 11+ Years and managed multiple clients• Leader on End-To-End Release management of complex products by leading Program Management efforts with Product, Engineering/Development, QA/Solution, Integration and Delivery Teams.• Have worked directly with C-Level & Executive level leadership teams. • Have hands on experience and proven record of building Delivery/Operations/Project teams from scratch and products at scale within budget by aligning strategy & Quality.• Experience in Amazon Web Services (AWS) cloud by implementing, deploying, migrating and maintenance of full cloud infrastructure. Solid understanding of cloud computing service models (IaaS/PaaS/SaaS) and implementation/administration experience in cloud environments.• Extensive experience supporting Automation, Release managements, Windows, Linux, Backup, VMWare, HyperV, SAN, Network, Databases (Oracle, SQL, PostgreSQL), Service Desk, ITAM, Monitoring (Solarwinds, HP Openview), App Ops Support, IAM, TWS Admin and AWS environments.• Inspired and motivated high performing teams across different geographies, an expert in taking new services and technologies to production at scale.• Managed team size of 400+ resources (Onsite & Offshore) comprising L1, L1.5/L2 and L3 level teams, handling operations comprising under ITIL framework.• Managing portfolio and revenue and responsible for budgeting, P/L etc,• Solid management skills, capable of leading and motivating individuals to maximize levels of productivity. Exceptional communicator, focused on building strong client relationships.• I have worked in contracts like T&M, Managed Services, Staff Augmentation etc, and also worked in bidding (RFP, RFI etc,) for new engagement