Suresh Parhi

About Suresh Parhi

With 8 years of ServiceNow experise, I drive digital transformation, process automation, and mentor future talent. My expertise in system integrations, automation solutions, and project management delivers impactful results that enhance operational efficiency and user engagement. Technical Expertise: Innovative Solutions: Implemented a Knowledge Article Recommendation system using Predictive Intelligence and Machine Learning, improving support processes. Efficient Scheduling Automation: Developed a one-to-one meeting scheduler and a Meeting Conflict Management feature, streamlining scheduling activities. User Engagement Enhancements: Designed a Participation Reminder DPA Skill, boosting meeting participation. Process Optimization: Led initiatives to streamline scheduling for DT Developers and developed a Virtual Agent for Operations. System Health Monitoring: Implemented the AIA Health Scan Virtual Agent, enhancing system reliability. Seamless Integrations: Integrated ServiceNow with Outlook and Teams, improving collaboration. Ongoing Projects: Contributing to the Vancouver Upgrade project, ensuring system optimization. Management and Leadership Skills: Team Leadership: Lead a team of five, managing diverse personalities and tasks. Mentorship: Mentored new team members, guiding them through onboarding. Comprehensive Onboarding: Developed onboarding materials, accelerating learning. Buddy System Implementation: Paired new hires with experienced colleagues for additional support. Progress Monitoring: Tracked mentees’ milestones, celebrating achievements. Continuous Improvement: Collaborate with HR and team leaders to enhance onboarding processes.

Experience

1. Servicenow Implementation Specialist Solution Architect Paramount

   LTIMindtree

   Oct 2024 — Present · Hyderabad, IN

   As a Solution Architect in the Workplace Service Delivery (WSD) domain, I led the design and implementation of modern, scalable solutions to enhance employee workplace experiences. The focus was on aligning platform capabilities with real-world use cases across space management, reservations, and service automation.• Architected and implemented WSD modules including Space Management, Workplace Reservations, Case Management, and Visitor Management• Integrated ServiceNow with Microsoft Teams, Zoom, Outlook Calendar, and Google Calendar for seamless room booking, meeting scheduling, and virtual collaboration• Collaborated with facilities, HR, and IT teams to deliver unified and intuitive service experiences across global office locations• Defined solution architecture and ensured adherence to best practices for performance, scalability, and maintainability• Led technical discussions, conducted architecture validations, and supported development teams through reviews and design guidance• Delivered a unified, mobile-friendly workplace interface using UI Builder and integrated Virtual Agent support for user queriesTechnologies and modules: Workplace Reservations, Space Mapping, Case Management, Virtual Agent, Integration Hub, Flow Designer, Mobile Studio, UI Builder.

Education

• MITS School of Biotechnology - India

  Bachelor's degree in BCA, Computer Science, Computer Programming, Specific Applications

  2015 — 2018

• Maharishi College of Natural Law

  Bachelor of Science - BS

  2013 — 2015