Suresh Nalla

Suresh Nalla

Associate Consultant @Tata Consultancy Services

New York, NY, US
EMAILS
n••••••••@tcs.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2021 — Present

Associate Consultant @Tata Consultancy Services

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NY, US

Leading the service delivery team, managing conflict, and ensuring the team\'s processes and tasks are carried out efficiently. Identifying customer needs and overseeing service delivery within the business context. Determining ways to reduce costs without sacrificing customer satisfaction. Assessing customer feedback and using your creativity to establish, improve, and refine services. Remaining organized and meeting deadlines. Building partnerships and liaising with team leaders to determine the company\'s services, delivery criteria, and solutions for issues that may arise. Dashboard preparations for the presenting to clients. Work with Internal Audit team regarding information security compliance efforts. Coordinate with technology towers for the issues remediation and suggesting control measures to avoid the same in future.

EDUCATION

2004 — 2007

Jawaharlal Nehru Technological University

Bachelor of Technology (B.Tech.)

SKILLS

Desktop Support ManagementHelp Desk SupportItil V3 Foundations CertifiedIncident ManagementService Delivery, Process Excellence, Sla, BpoIT Service ManagementService Desk Management

ABOUT SURESH NALLA

Associate Consultant at Tata Consultancy Services | Ex-Accenture| | CISM | ECSA | RedHat | Web Application Security & Scanning | Vulnerability Management | Product Security | Application Security

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