Suresh Mangalampalli
Management Professional with 20+ years of experience in | Operations | Business Analytics | Quality Management| Service Delivery | WFM | Agile | Six Sigma |
- Role
- Senior Manager at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Suresh Mangalampalli
Management Professional with 18+ years of experience in IT/ ITES industry with good…
Experience
Senior Manager
May 2021 — Present · Telangana, IN
Education
KL University
M.Sc
1999 — 2001
Indian Statistical Institute
Certified in SQC & Six Sigma Green Belt
2011 — 2012
Birla Institute of Technology and Science, Pilani
Master of Business Administration - MBA
2020
Skills
- Team Management
- IT Service Delivery
- Business Process Outsourcing (Bpo)
- Performance Management
- Vendor Management
- Customer Engagement
- Customer Relationship Management (Crm)
- Business Process Improvement
- Process Improvement
- People Management
- Service Delivery
- Business Analysis
- Outsourcing
- Change Management
- Quality Management
- Customer Service
- Reporting & Analysis
- Management
- Leadership
- Talent Management
- Recruiting
- Solution Selling
- Operations Management
- Workforce Management
- Employee Relations
- Data Analysis
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