Suresh Magatapalli
Senior Software Engineer @Speechicon
Signup · Get unlimited contacts
WORK HISTORY
Senior Software Engineer @Speechicon
EDUCATION
GMR Institute Of Technology
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Venus public school
Ssc
Sri Chaitanya College of Education
BIE, MPC
ABOUT SURESH MAGATAPALLI
Technical Professional with 13+ years of experience in the IT industry, including 10+ years specializing in Genesys and enterprise contact center platforms. Extensive experience in delivery, deployment, implementation, and support of large-scale contact center solutions across on-premise and cloud environments.Strong hands-on expertise in Genesys On-Prem (Framework & PureConnect) and Genesys Cloud CX, with deep knowledge of IVR design, routing, self-service automation, and integrations. Currently focused on building scalable, cloud-based customer experience solutions.Also experienced in Amazon Web Services (AWS) and Amazon Connect, including contact flow design, integrations, and serverless automation using Lambda.Core Skills & Technologies:Genesys (On-Prem, PureConnect, Cloud CX)| Cisco Contact CenterIVR & Routing | Self-Service AutomationJavaScript, Node.js, HTML, JSONAWS & Amazon Connect | Contact Center Integrations (SFDC, SAP CRM)Certifications:Genesys Certified ProfessionalAWS Certified Solutions ArchitectSIP School Certified Associate (SSCA)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.