Suresh Kumar Kuppuswamy

Experience

1. Junior Executive

   MRF

   Oct 2018 — Present · Chennai, IN

   Dealership management and dealer development.• Dealing with the service and customer support initiatives for MRF channel partner.• Expand service network to improve service reach and market share.• Auditing Dealers for ensuring & increasing the quality of the service to the customers as per MRF Standards• Study and analyses CSI report and identify key issue and action for dealer in the area.• Complaint resolving with in prescribed time frame based on the frame based on the intensity of cause.• Achieve the customer satisfaction to highest level through feedback analysis.• Analyzing the dealer service revenue in monthly basis • Organize service events, camps and market promotion activities to increase the dealer profitability.• Analysis competitor performance comparison to improve MRF dealers. • Training content and training calendar planning.• Training provided to the dealership owner and technicians for the Standard operating procedure of MRF.• Responsible for highlighting legal / policy issues of major aggregates to Head of department.• Auditing dealers monthly, to improve the sales / service revenue, Balance Score Card.• Review the manpower at dealership for current and future in terms of quantity and quality.