Suresh Karthikeyan

About Suresh Karthikeyan

Senior level assignments in Service Operations, IT Infrastructure Management and System Administration with an organization of repute ITIL V3 & Microsoft Certified IT Professional with over 18 +years of rich experience in System Administration, Technical Support, Networking, Installation, Configuration & Troubleshooting of Servers, Data Centers and Team Management. Proficient in installation & maintenance of IT equipment; configuration & troubleshooting of operating systems, Windows Servers. Having exposure to a wide range of technologies; skilled in diagnosing hardware & software problems ensuring that quality solutions meet business objectives. Expertise in implementing service desk workflow based on ITIL Standards. Expertise in handling SOX compliance audits, Process Planning & Microsoft Enterprise licensing audits. Hands-on experience in managing large environments with Microsoft Windows Servers, Active Directory, Hyper-V/VM’s, DFS, Exchange Servers, SCCM, Forefront, Encryption, Lyncs, SharePoint, Virtualization or Unified Communication, etc. Expertise in management of entire IT services operations & IT infrastructure with experience in setting up / maintaining Data Centers. Possess good team spirit, strong communication & relation management skills. Self-motivated and tenacious in addressing complex issues and have a positive attitude to adapt with new technologies

Experience

1. Manager - IT (India) Information Technology

   Dimension Data

   Dec 2012 — Present · Mumbai, IN

   Managing 2800+ users in India (onsite & remote users) along with proper Global security guidelines like Crowd strike Falcon, Bit locker, Qualys implementation with out any downtime > Implementation of Server Backup systems with proper proper Data Redundancy with 99.98% successful recoveries.> Working closely with the Group IT for various projects to ensure that a smooth migration of the Global services are completed with in deadlines for on premise and remote users > Steering & monitoring data centers for DDIN ensuring the continued performance as per the business needs > Designing & implementing IT policies based on ITIL framework depending on business requirements > Implemented and designed WAN & Internet up-gradation with redundancy for all the offices in India for better stability > Fortifying the adherence of IT with SOX & internal IT compliance procedures as per the Global standards set by the company > Implemented Managed Print Services with FollowMe Printing solution for secure print solution > Refresh of VC endpoints for better VC unified collaboration & experience over the APAC region > Steered the project of IT Asset Management Systems for better transparency over IT assets > Initiated & successfully completed the encryption of endpoints (PC) over the region for better security while adhering to the global security policies & guidelines.> POC, Design & Implementation of Server back-ups with 99.98% and over WAN / internet using duplication technologies with 99.95% recoveries > Engaged in monitoring MPLS networks & ILL links in real time of all Locations as per the SLA defined > IT Unified Service Desk for APAC region for tracking and having clarity on tickets > Solution, Deployment, Implementation & Managing of in-country projects pertaining to Asset Management with asset tagging using QR code, document management > Designing & Planning of BCP & DRP Plans as per business requirements

Education

• Jetking

  Diploma

• Bundelkhand University

  B.Tech.