Suresh Jaiswal
Director, Customer Success
- Role
- Director Customer Support at Cadence
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Suresh Jaiswal
A visionary leader and intrapreneur with an experience of 33 years spanning across…
Experience
Director Customer Support
May 2022 — Present · Noida, IN
Strategize and manage the business operations for Global Customer SuccessLeading a team of application engineers to support Cadence productsManaging key business, performance and health metrics and run business reviews. Analyze data to extract key insights and drive business outcomes. Transforming business through cloud based self-help by driving Cadence Online Support globally leading to improved Case Deflection. Driving innovation program and projects of strategic importanceo Identified and proposed new service offerings o Study Industry trends, identify gap and areas of improvement in customer service
Education
CDAC, Pune
Advanced Diploma in VLSI Design, VLSI design
2001 — 2001
Indian School of Business
Business Leadership Certification Program, Organizational Leadership
2014 — 2014
Indira Gandhi National Open University
MBA, Finance
2010
Delhi College of Engineering
B.E. (Electronics and Communication), Electronics and Communication
1988 — 1992
Skills
- Operations Management
- Program Management
- Product Development
- Analysis
- Business Intelligence
- Pcb Design
- Crm
- Strategic Planning
- Quality Assurance
- Erp
- Business Process
- Leadership
- Management
- Team Building
- Project Management
- IT Service Management
- Training
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