Suresh Chinnasamy

About Suresh Chinnasamy

A seasoned IT Infrastructure Leader with 30+ years of Global experience in delivering mission-critical solutions across industries, specializing in end-to-end Program Management, Managed Services, Automation and IT Transformation. Proven expertise in client engagement, service optimization and technical excellence across global delivery modelsDelivery Excellence• Proven track record as Service Delivery Manager ensuring service level adherence, managing client expectations, and driving SLA/KPI compliance tailored to business needs.• Hands-on experience managing end-to-end project lifecycle — from project kick-off through production go-live.• Expertise in creating, modifying, and aligning SLAs/KPIs as per client specific requirements.• Delivered solutions across multiple delivery models including Shared Services, Package Delivery, and Dedicated Services.Operational Excellence• Strong capabilities in day-to-day operations management, resource optimization, and multicultural team leadership.• Extensive experience managing Disaster Recovery governance, incident escalation, and service continuity planning.• Skilled in expectation management, conflict resolution, and effective stakeholder communication.• Leadership in defining roles, responsibilities, and process adherence to ensure SLA achievements.• Proficiency in Cyber Security related to Vulnerability Assessment and remediationInnovation & Transformation• Spearheaded service optimization initiatives using AI and automation, enhancing performance, quality, and cost efficiency.• Contributor to Quality Initiatives and continuous service improvement programs.• Instrumental in driving technology roadmap and transformation themes aligning with evolving business landscapesTechnology Excellence• Expert in consulting, designing, and delivering end-to-end IT Infrastructure solutions • Strong experience in Vulnerability Assessment & Remediation.• Certified Cyber Warrior 3.1 (IIT-Chennai) with a sound understanding of cybersecurity best practices.• Expertise in DevOps tools and practices: CI/CD, Jenkins, GoCD, Git, Puppet, and Chef.• Solid foundation in Release & Deployment Management.Global Experience & Leadership• 6 years Australia – Led DC Transformation and SOW compliance for added revenue generation.• 3 years UK – Served as Solution Architect for an Energy & Utility giant • 1 year US – System Analyst and Backup Administrator, delivering seamless backup solutions and support.• Adept at managing satellite teams across continents, collaborating with clients and vendors.

Experience

1. Service Delivery Manager

   Infosys

   Aug 2022 — Present · Bengaluru, IN

   Responsible for Business-as-Usual Managed Services Support delivery meeting the SLA/KPIs defined in SOW. Attend Client meetings to report and review service line performance, Service Levels, value-add and continuous improvements. Handle escalations from client and internal stakeholders. End to end Program and Project Management Client interaction on Operations reporting and escalation handling. Regular review of engagement feedback and take corrective actions IN ORDER TO achieve High Customer Satisfaction. Work with client and internal stakeholders in understanding the current business challenges and identify improvement opportunities, guide the team in pursuing these opportunities. Conduct regular Risk Assessment of projects and Mitigation Planning. Provide Delivery Governance and be the escalation point for all project and Business as usual issues, conduct regular reviews and provide sign-offs. Interact with Client on the operations reporting and handle escalations. Provide Technical Guidance to team on day-to-day Operations related to Incidents, Service Requests and Change Implementation. Provide Guidance and support for Vulnerability Assessment, Remediation and Patch implementation. Guide team on Automation Implementation to reduce incidents and increase the stability of the environment. Guide the team to enhance skillset by upskilling/cross-skilling. Manage Operations Team on their Performance and provide Service Improvement recommendations

Education

• Government Higher Secondary School Udamalpet

  High School, First Group

  1983 — 1990

• GCT

  Engineer’s Degree, EEE

  1990 — 1994

Skills

• Backup
• Web Services
• Storage
• Data Center
• Integration
• Solution Architecture
• Oracle
• Cloud Computing
• Virtualization
• Pre-Sales
• Servers
• Itil
• Solaris
• Unix
• Cloud Based Backup
• Linux
• Remote Infrastructure Management
• Disaster Recovery