Suresh Balasubramanian

About Suresh Balasubramanian

Passionate engineering leader with 20+ years of experience in building global digital platforms at large scale, technology architecture and strategy, life cycle software development, program delivery, cloud adoption, service management etc. for B2B and B2C in retail, wholesale distribution, CPG and insurance verticals. • Proficient in building high performance engineering teams. Experience transforming teams to the product and engineering setup thereby instilling outcome orientation and product mindset.• Experience leading globally distributed teams, enabling cross-functional collaboration across the global enterprise. Have led a portfolio of 400+ websites with people distributed across 12+ countries.• Strong architecture proficiency and deep technology expertise in both custom software development and packaged software integration. Strong track record of delivering business outcomes through engineering advancement.• In-depth expertise in all aspects of the SDLC involving software development, solution architecture, testing, product management, implementation and post-implementation support. 13+ years in agile software development. Advocate of CI/CD, BDD, TDD, OOP and reactive programming paradigms, SOLID principles, devSecOps/devOps etc.• Hands-on expertise in Java/J2E.NET, Python, scripting languages like Javascript, open source software including NO SQL data stores (Cassandra, Couchbase, MongoDB etc.) and web technologies.• Cloud computing experience building cloud-native applications in AWS and Azure. Container orchestration experience with Kubernetes and Docker. Implemented architectures leveraging messaging providers like Kafka & TIBCO, API platforms like Apigee & Mulesoft, integration platforms like WebMethods & SAP PI etc. Good knowledge of AI/ML technologies.• 14+ years of experience in implementing internet scale eCommerce platforms using ATG, Hybris, Sitecore, Broadvision, Salesforce Commerce Cloud, Endeca, Altavista etc. Experience in integrating payment gateways, order fulfillment applications, external marketplaces, recommendation engines, ERP applications like SAP etc. • Experience building digital marketing platforms using Salesforce suite of products (SFMC, SFSC, SFCC etc.) and Sitecore.• Experience defining and rolling out enterprise mobile strategies by leading the mobile center of excellence. Experience bringing up Centers of Excellence (COE) for mobile, UX and APIs.

Experience

1. Engineering Leader

   Tesco Bengaluru

   Apr 2021 — Present · Bengaluru, IN

   Responsible for transforming the global customer service landscape in Tesco into an omni-channel digital customer service landscape. Leading a global team to build a platform with AI agents leveraging generative AI/LLM, cognitive technologies etc. that seamlessly integrates with the contact centre applications and enables intelligent interactions for self-service as well as assisted service. The next generation agent assist capabilities improves service experience and productivity for global contact centers that handles millions of contacts a year. Also, the next-generation Voice AI capabilities and Conversational chatbots elevates the customer self-service experience.

Education

• Indian Institute of Technology, Delhi

  Master of Technology, Electronics

• Northwestern University - Kellogg School of Management

  MBA, Strategy, Finance and Marketing

  2006 — 2009

• College of Engineering, Guindy

  Bachelor of engineering