Suresh Babu J
Senior Customer Technical Support/System Administrator
- Role
- Senior Customer Support Executive at VisAI Labs
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Suresh Babu J
Customer-focused professional with over 15 years of experience in IT Helpdesk, Technical…
Experience
Senior Customer Support Executive
May 2023 — Present · Chennai, IN
Providing remote support to client around the world for Installation and Dismantling vMeasure dimensioning device.Dimensioning machine installation and troubleshooting around the world.Conducting training sessions for clients in multiple languages (Tamil, Hindi & English)Addressing network link speed-related issues, collaborating with the internal IT team to deliver a prompt resolution.Resolving the support tickets within the average time frame of 1 hour.Reassuring clients during critical periods such as server downtime, breakdowns, or application bugs.Managing escalation tickets and swiftly resolving issues encountered by clients.Encouraging the team to create troubleshooting KB articles.Resolving escalated tickets with prior attention within the stipulated time frame.
Education
Mowbrays Matriculation Higher Secondary School
12TH
2005 — 2006
Mowbrays Matriculation Higher Secondary School
10TH
2004 — 2005
Hindustan Institute of Engineering Technology
Diploma in Electronics and Telecommunication Engineering
2006 — 2008
Montfort Matriculation Higher Secondary School
10TH
Hindustan Institute of Engineering Technology
Diploma of Art Direction
Montfort Matriculation Higher Secondary School
12TH
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