Surendran Govindraj
Assistant Manager @ Duroflex
- Role
- Assistant Manager at Duroflex
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Surendran Govindraj
Highly skilled and reliable Quality Assurance & Customer Experience professional with an extensive track record spanning over 15 years. Proven expertise in implementing and overseeing strategies to enhance customer satisfaction while ensuring top-notch quality and compliance across various industries. A results-oriented leader with a commitment to delivering exceptional outcomes and driving continuous improvement.
Experience
Assistant Manager
Aug 2025 — Present · Karimangalam, IN
As a Quality Manager in the mattress industry, I\'m responsible for-*Incoming Quality Control*: Ensuring raw materials and components meet quality standards-*Supplier Quality*: Managing supplier performance, audits, and scorecards-*In-Process Quality*: Monitoring production processes, conducting audits, and implementing controls-*Customer Relationship Management*: Addressing customer complaints, feedback, and ensuring satisfaction-*Team Development and Training*: Building a strong quality team through training, coaching, and development-*Supply Chain Management*: Collaborating with suppliers and internal teams for smooth material flow-*Sales Return Analysis*: Analysing returns to identify trends and opportunities for improvement-*Audit File Management*: Maintaining documentation for internal and external audits-*Opex (Operational Excellence)*: Driving initiatives to improve quality, reduce waste, and increase efficiency.
Education
University of Rajasthan
Bachelor of Technology - BTech, Mechanical Engineering
S.A POLYTECHNIC COLLEGE
Mechanical engineering
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