Surendra Goutham

About Surendra Goutham

As a Senior Software Engineer at Microsoft with over 4.5 years in the role, I specialize in building and deploying AI agent frameworks within the Copilot ecosystem. My work focuses on enabling enterprise customers to interact with data seamlessly through natural language, leveraging advanced AI techniques including Retrieval-Augmented Generation (RAG) and Responsible AI practices. I design and integrate ISV connectors with Power Platform, streamline workflows, and ensure AI-driven outputs are trustworthy and efficient. With a strong background in payment and lending systems, observability, and team leadership, I bring expertise in backend, cloud, and distributed systems engineering using technologies like Java, Go, gRPC, and Azure. My goal is to deliver scalable, reliable, and innovative AI-driven solutions that empower organizations to achieve operational excellence while adhering to ethical AI standards.

Experience

1. Senior Software Engineer - Ai Integrations

   Microsoft

   Jun 2021 — Present · Bengaluru, IN

   Build and ship custom AI agent frameworks on top of Microsoft Copilot, letting customers access enterprise data through natural language instead of juggling multiple portals.• Design and integrate ISV connectors using Power Platform (Power Automate, custom connectors) to simplify workflows and make enterprise adoption smoother.• Implement RAG pipelines to ground AI responses in trusted data sources, improving accuracy and reducing errors in customer interactions.• Apply Responsible AI practices, including response quality checks, benchmarking, and safety guardrails, to ensure reliable and ethical outputs.• Develop orchestration layers that manage AI agent interactions with different systems, keeping solutions scalable, secure, and easy to integrate.

Education

• Vignan Institute of Information Technology

  Bachelor of Technology, Information Technology

• IIIT Hyderabad

  Master's Degree, Information Technology

Skills

• Software Development
• Python
• Javaserver Pages (Jsp)
• Web Applications
• Java
• Node.js
• Mysql
• Sql
• Linux
• Agile Methodologies
• Html
• Jsp
• C++
• Machine Learning
• Javascript
• Git
• C
• Programming
• Object-Oriented Programming (Oop)
• Data Analysis
• Data Structures
• Computer Science
• Representational State Transfer (Rest)
• Cascading Style Sheets (Css)
• React.js
• Ruby on Rails
• Jira
• Algorithms
• Data Science
• Core Java