Surendra Uplanchiwar

About Surendra Uplanchiwar

Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA)Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate.Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution.Coordinates the activities for Problem Management.Send clear and regular communications to various stakeholders during major incidents to keep everyone informed.Manage the service desk tool (s), enhance and innovate where appropriate.Maintain, monitor and improve services.Manage and coordinate the delivery of SAP services, including application support, maintenance, and enhancements.Ensure that service levels are met and that the services align with the business’s needs.Oversee incident, problem, and change management processes in the SAP landscape.Liaise with business stakeholders to understand their requirements and ensure they are met.Monitor service performance and drive continuous improvement initiatives.Manage relationships with third-party vendors involved in SAP service delivery.SME Experience in -MM/WM/PPQM/EWM/HCM/PAQM and SAP Demand and Supply and Presales.

Experience

1. Service Delivery Manager

   Fujitsu

   Dec 2022 — Present · Hyderabad, IN

Education

• Institute of Studies In Technology

  BE(Mech)

  1997 — 2000

Skills

• Sap Wm
• Sap
• Enterprise Resource Planning (Erp)
• Service Delivery
• Management
• Materials Management
• Project Delivery
• Data Migration
• Requirements Analysis
• Sap Implementation
• Sap Afs
• Sap Materials Management (Sap Mm)
• Project Management
• Sap R/3
• Sap Mm
• Requirements Gathering
• Business Process
• Idoc
• Consulting
• Sap Erp
• Team Management
• Sap Products
• Business Development
• Integration
• Erp