Surendra Tripathi
Technical Manager |Transforming Customer Experience Through Cisco Webex Contact Center, UCCE, UCCX & NICE CXone | AI-Enhanced Contact Centers | Team Leadership | Solution Architecture, RFPs, Presales, Delivery & Ops
- Role
- Manager Cisco Contact Center at Orange Business
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Surendra Tripathi
As a results-driven Technical Manager with hands-on experience in Customer Contact Center…
Experience
Manager Cisco Contact Center
May 2019 — Present · Gurgaon, IN
Education
EIILM University
Master of Science (MSc), Computer Science
2009 — 2011
Doon International University, Ghaziabad
Bachelor of Science (BSc), Information Technology
2002 — 2005
Bhartiya Vidyalya Inter Collage
Schooling, 10th and 12th
1999 — 2002
Skills
- Active Directory
- Windows Server
- Ccna
- Cisco
- Servers
- Voip
- Cucm 6.x,7x,8.x
- Dns
- Telephony
- Unified Communications
- Ipcc Enterprise 7.x,8.x
- Technical Support
- Contact Centers
- Unity Connection
- Switches
- Dhcp
- Call Centers
- Voice Gateway
- Antivirus
- Ivr
- Cisco Contact Center Enterprise
- Cisco Technologies
- Enterprise Software
- Asterisk
- Cvp 7x, 8x, 9x (Cisco Customer Voice Portal)
- Cisco Call Manager
- Pre-Sales
- Cost Down
- Routers
- Icm 7.x,8.x
- Vpn
- Routing
- Troubleshooting
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