Surendra Rai

About Surendra Rai

Seeking a challenging position in a reputable organization where I can apply my…

Experience

1. Manager of Operations

   Flipkart

   Apr 2024 — Present · Agra, IN

   Managing daily operations (Inbound and Outbound operations)as per SOP.• Ensuring Customers are delighted at all times. Control on Shrinkage and losses• People management• Stakeholder & Vendor management• Driving Business and customer metrics.• Promptly and effectively manage customer escalations.• Comply with 100% ZTP (Zero Tolerance Policy).• Prepare requisite business dashboard and duly report / review with Hub teamand Area Manager as required.• Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses asappropriate.• SOP Adherence at all times and compliance with Service Level Agreement.• Maintain the cost per shipment (CPS) as per budget.• Coordinate with respective departments and adhere to commercial andstatutory compliance.• Conduct team meetings, motivate team and control attrition.• Ensure safety of people, facility and shipment at all times.• Grievance Handling and Conducting Open House/meetings with Hub teamsand identify gaps.• Ensure Achievement of Key Performance Indicator for the Hub and set goalsfor the team accordingly.• Coordination and execution with local vendors.• Collection of cash, accounting and reconciliation with ERP and deposit as peroperation standard.• Accountable for all recoveries.• Accountable for stock audit, reconciliation and accuracy at any point of time.

Education

• Uttar pradesh technical university

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

• V.B.S Purvanchal University

  Graduation, Art/Art Studies, General