Surendra Nath Nayak
Associate Director WFM at Wipro Ltd.
- Role
- Workforce Manager at Wipro
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Surendra Nath Nayak
20 Years Experience in BPO Industry. 15+ years experience in Workforce management…
Experience
Workforce Manager
Jan 2017 — Present · Mumbai, IN
Senior Management professional with 16+ years of experience across diverse organizational domains. I.e Banking, Telecom, E-commerce, Airlines and Retail domain in voice, Voice Non Voice, Chat and Email Process.10 + years experience in Workforce management. Knowledge on End to End WFM requirement. Knowledge on IEX is there. Ect.
Skills
- Human Resources
- Minitab
- Recruiting
- Rfp
- Service Delivery
- Business Analysis
- Team Management
- Process Improvement
- Management Information Systems (Mis)
- Operations Management
- Business Process Outsourcing (Bpo)
- Training Delivery
- Payroll
- Analysis
- Analytics
- Bpo
- Management
- Mis
- Incident Management
- Performance Appraisal
- Transition Management
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