Surender Payal

About Surender Payal

I\'m a technology leader with a proven track record in driving global digital transformations and Service Delivery excellence. With a career spanning over two decades, I\'ve earned a reputation as a transformational leader, strategist, and practitioner with a keen eye for recognizing and cultivating talent, I\'ve led diverse global teams to deliver against strategic business goals. My proven ability to execute at scale, fostering collaboration across business lines, technology, and third-party constituents, has been a cornerstone of my leadership approachExpertise in IT Managed Service, Managed Capacity/Outcome, RFP / Proposal Life cycle, Cloud, and Infrastructure & P&L Management. Managed complete life cycle of Datacenter projects involving P&L responsibility, requirements analysis, product conceptualization, solution implementation, steady-state operations management.In-depth knowledge of Infrastructure project management methodologies (ITIL, ITSM,) Enterprise Data Centre Operations, Cloud Support and NOC Operations, ITIL based Service Delivery Model Executed critical business responsibilities in delivering projects / programs / consulting /automation & next gen drives / driving engagements Successfully shouldering the P&L portfolio ranging over USD 40 to 150+ Mn. with a team of 200+ to Members across the globe & drive set objectives through various levers like a pyramid, indirect/direct costs Digital Transformation Specialist with an impeccable record of developing & encouraging digital working cultures by shaping the skills, processes, people & tools; leading the ideation, design & delivery of innovative technology products Delivery Anchor with career success in delivering end-to-end solutions for complex multi-million-dollar programs for global clients in USA, Japan, Australia & Europe.Award & recognition : Best of IBM 2016, Received 3 time Service Delivery Quality award (IBM), Best transition lead (IBM), People Champion (Hewitt Associate), Star of the month (Hewitt Associate)

Experience

1. Senior Director

   Ensono

   Aug 2024 — Present · NJ, US

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (MBA), Information Technology

• Sikkim Manipal University - Distance Education

  Master of Business Administration - MBA, Information Technology

• Indira Gandhi National Open University

  Bachelor of Computer Application, Computer Application

Skills

• IT Service Management
• Itil V3 Foundations Certified
• Outsourcing
• IT Outsourcing
• Global Delivery
• Vendor Management
• Sla
• IT Strategy
• Service Delivery
• Incident Management
• Solution Architecture
• Problem Management
• Itil
• Management
• Customer Service
• Servers
• IT Operations
• Service-Level Agreements (Sla)
• Windows Server