Surender Urgonda
Manager - Intelligent Automation
- Role
- Manager - Intelligent Automation at Bureau Veritas
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Surender Urgonda
Experienced Legal Advisor with a demonstrated history of working in the law practice industry. Strong legal professional skilled in Operations Management, Risk Management, Business Development, Strategic Planning, and Business Process Improvement.
Experience
Manager - Intelligent Automation
Jun 2016 — Present · Mumbai, IN
RPA Project Management: Oversee the implementation and deployment of RPA solutions across the Global Performance Center and other Business Units. Manage the RPA development lifecycle, including process assessment, impact analysis, bot design, testing, and maintenance. GenAI Project Management: Explore and evaluate the potential applications of Generative AI (GenAI) technologies within Bureau Veritas\' operations. Manage the development, testing, and deployment of GenAI-based solutions. Governance and Compliance: Establish and maintain policies and procedures for the effective and responsible use of RPA and GenAI. Ensure compliance with company policies and security guidelines. Talent Development and Change Management: Develop and implement training programs to upskill employees on RPA and GenAI technologies. Manage the change management aspects of RPA and GenAI deployments. Stakeholder Engagement and Reporting: Communicate the benefits and progress of RPA and GenAI initiatives to senior management and other stakeholders. Provide regular updates and performance reports on the Intelligent Automation program to the Global Performance Center Strategic Committee. Managing Facilitation: Coordinate with Bureau Veritas support functions to address the needs of the Global Performance Center. Oversee the end-to-end vendor management for all technology services. Manage employee engagement and address any feedback, complaints, or grievances.
Education
University of Mumbai
LL B, IPR, Insurance
2004 — 2007
Kirti College, Dadar, Mumbai
BSc, Physics
1991 — 1994
University of Mumbai
PG Dip in Cyber Laws, Cyber Crime & Cyber Laws
2007 — 2008
University of Mumbai
LLM (Masters in Law), Human Rights - Local & International Laws
2008 — 2010
Skills
- Leadership
- Risk Management
- Project Management
- Operations Management
- Outsourcing
- Performance Management
- Bpo
- Strategic Planning
- Management
- Vendor Management
- Business Development
- Program Management
- Transition Management
- Change Management
- Business Process Improvement
- Process Improvement
- Quality Assurance
- Team Management
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