Surender Sharma

Chief Growth Officer @Equence Technologies Pvt Ltd

Mumbai, IN

New Product Launched - WhatsApp Chatbot, Voicebot and Equify.( Middleware )Scaled growth strategy across CPaaS.Increased enterprise adoption with New channels introduced.Forged strategic partnerships with leading telecoms, fintechs, and government entities, ensuring regulatory compliance and rapid market penetration.CSM activities and strategic planning for strong customer relationships.Introduced data-driven experimentation and clear OKRs to measure impact, optimize product-market fit. Championed initiatives for customer retention, cross-sell, and upsell, improving client lifetime value and platform stickiness.Drive Integration with major CRM\'s and MarTech Platforms.New Product Initiatives, Launch, Marketing Strategy. Oversee operational strategy to support rapid business growth, integrating sales, product, and delivery teams for seamless execution.Co-ordinate with cross-functional teams to optimize workflows, reduce operational bottlenecks, and ensure on-time project delivery.Establish and track KPIs for campaign management, resource utilization, improving efficiency and profitability.

Nagpur College of Pharmacy

B

LSEC, London

MBA

S.N.Institute of Pharmacy

D

NALSAR University

PG Diploma