Surender Jain

About Surender Jain

Enterprise Program & Project Mgmt, PMO, ITSM Consultant V4, Agile, SAFE 6.0, Scrum Master, IT Governance, ISO 20 & 27K Lead Auditor, OCM, S erviceNow Certified System administrator, MCSA, Process transition and management including resource administration, client management. Expertise in concepts of end-to-end project planning (SDLC) & implementation from scope management, to activity sequencing, effort & cost estimation Demonstrated skills in managing onsite and offshore team members throughout the project lifecycle while maintaining coordination with stakeholders and providing them with regular updates about the project. An astute leader with hands on experience in leading large teams for successful project implementation /process transition while ensuring a high-quality customer experience. Deft in administering daily operations to ensure that the network and the infrastructure are up & running and as a whole provides a high degree of reliability and availability Exceptionally well organized with a track record that demonstrates selfmotivation, creativity, and initiatives to achieve both personal and corporate goals. Handling various project parallel in Bank i.e, compliance, Digital and corporate Doing risk identification & assessment throughout the project and addressing them with different risk strategy Aligning project objective with Bank Strategy and objective and getting success to deliver the value Managing various team and stakeholder i.e, Development, Testing, Business and Transformation office during the Project

Experience

1. Management Consultant

   Wipro

   Sep 2022 — Present · Riyadh, SA

   ITSM Manager and Process Expert responsible for adapting ITIL 4 framework practices in governmental sector project- Accountable for digital transformation project focused on tailoring ITIL practices in governmental organization according to best practices- Responsible for the quality of the design, development, and improvement of ITSM processes deliverables produced by the consultants - Responsible for collecting, clarifying, and drafting client requirements for ITSM processes implementation and transform these requirements to practical processes according to best practices- Conducted detailed assessment for the IT infrastructure and operation and identified the gaps and develop improvement plan to fill those gaps across all ITIL 4 dimensions- Responsible for tailoring and adapting ITOM for IT infrastructure and Operations according to client needs and latest best practices-Responsible for establishing and defining for SLAs for all IT and business services according to standards to achieve business satisfaction -Building service catalog and service offering for all services provided by GDIT-Involved in detailing organization structure and IT governance committees based on defined TOM.ITSM Manager & Process Expert (Governmental Sector Project)-ITSM Manager and Process Expert responsible for adapting ITIL 4 framework practices in governmental sector project- Accountable for digital transformation project focused on tailoring ITIL practices in governmental organization according to best practices- Responsible for the quality of the design, development, and improvement of ITSM processes deliverables produced by the consultants - Responsible for collecting, clarifying, and drafting client requirements for ITSM processes implementation and transform these requirements to practical processes according to best practices.

Education

• Arunachal University of Studies

  Master’s Degree, IT

• Barkatullah Vishwavidyalaya

  Bachelor’s Degree, Economics

  2004 — 2007

• Symbiosis Institute of Management Studies

  PGDIT, IT

  2010 — 2012

Skills

• Resource Management
• Sla
• Budgets
• Six Sigma
• Project Delivery
• Vendor Management
• Information Technology
• IT Strategy
• Service Delivery
• Strategy
• Scrum
• Service-Level Agreements (Sla)
• Customer Relationship Management (Crm)
• Program Management
• IT Service Management
• Itil V3
• Performance Management
• Itil
• Pmo
• Pmp
• Agile Methodologies
• Analysis
• Management
• Project Planning