Surendar R. K
Support Account Manager | Customer Success Management
- Role
- Support Account Manager at NetApp
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Surendar R. K
I have 13+ years of experience in IT, where I was, & I am into customer facing role through every part of my career. I started my career as a Technical Support Engineer and I am currently working as Customer Success Manager handling 15 accounts across India.
Experience
Support Account Manager
Apr 2023 — Present · Bengaluru, IN
As a SAM serving as a customer advocate and support management coordination point for NetApp enterprise supportOn-boarding Enterprise customers and act as a Single point of contact for the customersCurrently handling 12 Global accounts which includes Banking, Financial groups, IT firms across Europe & UK (majorly EMEA) regionConducting regular meetings & Business Reviews which involves \'C\' level executivesWorking closely with the Account Team which involves Account Manager, SE and Professional Service consultants to maintain the overall health of the accountInvolved in case management by collaborating with Technical Support team and working along to aim for faster resolution of any technical issuesWorking with Sales team to identify opportunities for growth in the customer environment and helping renewalsProviding proactive and customer-relevant communications on new enhancements, NetApp product technical information, and strategic product plansDelivering periodic issue status reviews and Executive Summary Reports outlining NetApp technical support activities, achievement of success against agreed benchmarksFacilitating the meetings with Product Management team to discuss on product roadmaps
Education
KSR college of Engineering
Bachelor’s Degree, Computer Engineering
2006 — 2010
Skills
- Microsoft Exchange
- Emc Clariion Cx-3/Cx-4
- Storage
- Windows
- Management
- Technical Support
- Backup Exec
- Troubleshooting
- Backup & Recovery Systems
- Process Improvement
- Servers
- Wide Area Network (Wan)
- Networking
- Knowledge in Pmp
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