Surenbabu Ramalingam

Experience

1. Offshore Delivery Head

   Capgemini

   Nov 2024 — Present · Bengaluru, IN

   Portfolio Management: Oversaw a 60+ million annual offshore delivery portfolio, spanning retail, commercial, treasury, and digital banking platforms.• Team and Staffing Leadership: Directed over 32 cross-functional offshore resources (engineering, QA, DevOps, BA), overseeing staffing strategy, workforce planning, and succession management to maintain less than 5% unplanned attrition.• Productivity and Efficiency: Improved team throughput by 20% and release cadence by 15% via Agile/DevOps adoption and process automation.• Transformation Programs: Delivered API enablement for core banking, digital onboarding modernization, and cloud migration, cutting transaction speed by approximately 20%.• Audit & Compliance Oversight: Led all offshore delivery audits and regulatory compliance readiness, ensuring 100% adherence to OCC, FDIC, and internal policy standards, with zero major findings.• Governance & Quality: Established KPI-led governance (cycle time, defect leakage, SLA adherence), reducing UAT defect leakage by 25% and improving release quality.• Cost Optimization: Achieved approximately 18% year-over-year delivery savings through offshore leverage, resource optimization, and vendor cost negotiations.• Stakeholder Engagement: Maintained 95%+ client satisfaction scores through proactive communication with U.S. leadership, and delivery of strategic outcomes. Moved the project status from AMBER to GREEN post taking charge of the project.