Surekha J

About Surekha J

Dear Recruiters,I have around five years of work experience as Java Dev/support Engineer.I recognize the relevance of my experience interning and working as a Dev/support Engineer at NIELSEN Media, Verizon Wireless and VaIuelabs.I have worked with several big clients like Walmart, Nestle. This helped me gain relevant experience. Recognizing my performance, professionally I have around 2.5 years of experience in using Java/J2EE, Webservices, Java Script, Angular JS, JSP, Servlet, Spring, Hibernate, JPA, SQL and PL/SQL. I have experience working with both SOAP and RESTful API.Designing Languages: HTML5, CSS 3.0, JQuery, XMLScripting Languages: Java Script, Unix, AngularJSProgramming Languages: Core Java/J2EE, Servlets, JSP, Web Service ( SOAP & REST)Frame works: Spring, Hibernate, JPADatabase: Oracle, PL/SQL, IBM DB2, RDBMS, MySql, MongoDBOperating systems: Unix, Linux, Windows Servers: Weblogic, Websphere Application server, Tomcat WebserverTools: Visual Studio, CVS, SVN, TOAD, JIRA, TeamCity, Replicon, Eclipse, IntelliJ 12.x, Ant. MavenAs a candidate with relatively strong academic background and relevant experience. I am confident that I am the right fit to your team. I look forward to speaking with you. Thank you for your time and consideration.Sincerely,Surekha Jatoth

Experience

1. Technical Support Engineer

   Tibco

   Apr 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Extensively involved in providing solutions to customers with installation, configuration, and advanced troubleshooting of the TIBCO Spotfire Server, Web Player, and Automation Services applications on Windows, Linux operating systems, AWS.• Resolve issues in implementation of different authentication mechanisms - LDAP, Kerberos and Basic database on TIBCO Spotfire Server.• Provide Knowledge Transfer sessions to rest of the Support Engineers across Global Support team.• Monitor high severity issues and escalations. Own and manage them from a technical standpoint without assistance.• Hands on experience in handling security protocols such as SSL and using keytool, OpenSSL for setting up HTTPS and LDAPS.• Debug complex problems through root cause analysis (RCA) using application logs, heapdump, threaddump and TCPdump.• Used tools like Wireshark, Fiddler to capture network traffic across components involved, analyze and troubleshoot any issues related to communication.• Used Spotfire source code with Eclipse for advanced troubleshooting and debugging of server management issues within the Spotfire application.• Worked on SQL queries using SQL Server, Oracle and Postgres.• Used Salesforce Service Cloud to document, track, monitor customer issues including solutions.• Built test applications on VMWare, simulated and analyzed problems faced by end-user, report any defects/enhancements to be able to address in the final release using JIRA tool.• Contribute, maintain user community forums and document articles in Knowledge base repository.• Collaborate with other product teams in order to integrate multiple Visual Analytics Product with TIBCO Spotfire.• Collaborate with other departments, such as Product Engineering and Professional Services as required in order to provide workarounds/solutions to customer to achieve their use cases.

Education

• Jawaharlal Nehru Technological University

  Bachelor of Technology - BTech, Computer Science

  2008 — 2012

• Fairleigh Dickinson University

  Master’s Degree, Computer Science

  2015 — 2017

Skills

• C++
• C
• Microsoft Office
• Sql
• Microsoft Powerpoint
• Microsoft Word
• Html
• Java
• Customer Service
• Microsoft Excel