Surekha Gundapu
Key account coordinator l Client relationship coordinator @ L&T technology services
- Role
- Key Account Manager at L&T Technology Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Surekha Gundapu
I am an engineering and R&D services professional with proven experience in OEM client coordination, project tracking, and cross-functional support. Currently, I serve as the account coordinator at L&T Technology Services.My expertise lies in handling client communication, supplier engagement, milestone tracking, and driving offshore–onsite collaboration for large-scale engineering projects. I bring strong exposure to engineering R&D, OEM support environments, and internal process improvement.Achievements:Improved response rate from 40% to 85% and maintained the same for 4 yearsBuilt dashboards(using power bi and excel) which reduced 60% manual tracking.key skills:Client coordination Internal stakeholder managementCandidate travcking and reportingResource managementRecruitment coordinationCrosselling engineering servicesVms tools: BEELINE and IQN experienceEnd to end resource onboarding at customer locationPower BI, Advanced excel
Experience
Key Account Manager
Aug 2020 — Present · Bengaluru, IN
Spearheaded client account coordination across India, US, and Germany, ensuring seamless delivery of Engineering and R&D services.Maintained an average 85% response rate consistently over the past 4 years in customer scorecards, contributing to high client satisfaction and trust.Built and maintained automated dashboards using Excel and Power BI, significantly reducing manual effort and improving visibility into key project metrics and submission pipelines.Played a pivotal role in maintaining a steady headcount of 200+ resources across multiple customer projects, ensuring optimal fulfillment and resource planning.Contributed to the overall growth and retention of a $50 million+ client account through effective coordination, proactive engagement, and operational excellence.
Education
SRM IST Vadapalani Campus
Bachelor's degree, Electrical, Electronics and Communications Engineering
Sri Vasavi Engineering College
Diploma of Education, Electrical, Electronics and Communications Engineering
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