Surej Reginald

About Surej Reginald

I am a results-driven business operations and strategy professional with over 8 years of experience leading multi-branch operations, admissions, and digital marketing initiatives across education and corporate sectors. I specialize in driving sustainable revenue growth, optimizing operational workflows, and building high-performing teams. As Head of Operations at THINC Institute of Design, I’ve partnered with the CEO to architect and execute operational strategies across 5 branches, developing KPI-driven governance frameworks that enhanced efficiency, transparency, and accountability. By streamlining workflows and standardizing policies, I helped deliver 150% YoY growth in student admissions and boosted digital marketing contributions from 21% to 47%, directly impacting business outcomes. I thrive at the intersection of strategy, data, and execution. My expertise spans cross-functional leadership, CRM deployment, conversion funnel optimization, digital campaign strategy, and operational risk management. I am passionate about mentoring teams, fostering a culture of accountability, and leveraging data-driven insights to inform strategic decisions.⏳ Earlier in my career, I successfully managed large-scale projects in construction and infrastructure, optimizing resource allocation, ensuring quality compliance, and implementing cost control measures. This foundation in project and financial management complements my strategic operations and business growth focus. I am now seeking opportunities as an Operations Head or Senior Business Development Manager, where I can lead organizational transformation, scale multi-location operations, and accelerate revenue growth while delivering measurable business value. Core Strengths & Expertise:Multi-Branch Operations Management & Operational ExcellenceRevenue Growth & Business Development StrategyCross-Functional Team Leadership & Talent DevelopmentKPI-Driven Performance Governance & Data-Informed Decision MakingDigital Marketing Optimization & Lead Conversion🤝 Let’s connect if you are looking for someone who can turn operational challenges into growth opportunities and drive measurable business impact!Contact me:Email: s••••••••@gmail.com;

Experience

1. Head of Operations

   Thinc Digital Learning Pvt. Ltd

   Jan 2025 — Present · Trivandrum, IN

   Collaborated with the CEO to design and implement enterprise-wide operational strategies across 5 branches, driving multi-location service delivery, operational scalability, and performance accountability. Developed and institutionalized comprehensive KPI dashboards and executive reporting frameworks for branch operations, admissions, and digital marketing, enabling data-informed decision-making and strategic performance optimization- Led and coordinated initiatives across Marketing, Academics, Finance, and Admissions, fostering cross-functional alignment, high-performance culture, and organizational capability building. Standardized workflows, implemented enterprise process redesigns, and deployed management operating systems (MOS) to enhance operational efficiency, reduce redundancies, and improve transparency and compliance- Spearheaded strategic initiatives resulting in 150% YoY growth in student admissions, optimized lead conversion funnels, and enhanced lifecycle value through digital acquisition strategies and demand funnel optimization. Introduced 360-degree feedback and reverse review mechanisms, establishing performance accountability models and continuous improvement governance across branches- Conducted branch-level audits, market demand assessments, and predictive performance modeling to support executive decision-making, operational risk mitigation, and strategic growth initiatives. Strengthened institutional governance frameworks, stakeholder communication planning, and escalation protocols to ensure compliance, transparency, and alignment with organizational objectives- Conduct market demand assessment, competitive positioning analysis, and go-to-market execution strategies to support expansion and revenue growth initiatives. Develop management information systems, executive KPI alignment frameworks, and business health dashboards for informed decision-making by leadership.

Education

• National Institute of Technology Jamshedpur

  Master's degree, Civil Engineering

  2013 — 2015

• University of Calicut

  Bachelor of Technology - BTech, Civil Engineering

  2006 — 2010