Sureena Shilomite Narmala

Pharmacy Assistant @Metro Inc.

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Pharmacy Assistant @Metro Inc.

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Toronto, ON, CA

Performed technical dispensing tasks, processing refill and verbal prescriptions using Kroll Software- Maintained patient profiles, filed records, and communicated with prescribers- Accurately adjudicated third-party insurance claims, verifying patient eligibility, resolving rejections, and ensuring timely payment- Managed calls, IVR messages, customer service, and cash transactions- Verified and stored incoming orders, reconciled invoices/credits, and maintained shrink logs- Used wholesaler sites and completed dispensary paperwork as directed- Supported pharmacy operations by performing other assigned duties.

EDUCATION

N/A

Fanshawe College

Postgraduate Degree, Regulatory Affairs and Quality operations (Co-op), Toronto, Ontario, Canada

2010 — 2012

St. Ann's Junior College for Girls - Mehdipatnam, Hyderabad

Intermediate, Bi.P.C

N/A

Annamalai University, Annamalainagar

Postgraduate Degree, Business Administration, Management and Operations

1998 — 2010

Spring Field High School

SSC, School

2012 — 2016

Jawaharlal Nehru Technological University

Bachelor of Pharmacy (B.Pharm.), B.pharmacy

N/A

CLINI INDIA

Graduate Diploma, Advanced Diploma in Clinical Research & Management

ABOUT SUREENA SHILOMITE NARMALA

As a Drug Safety & Quality Assurance Specialist with 6+ years of pharmacovigilance experience, I bring expertise in global case processing, aggregate safety reporting (PSUR/DSUR), CAPA, and regulatory compliance. I am proficient in Argus, ARISg, MedDRA, CTD/eCTD, and well-versed in ICH-GCP guidelines, GVP standards, and Health Canada compliance.Having contributed to leading organizations such as Thermo Fisher Scientific, Clario, and Bayshore, I have successfully supported inspection readiness, streamlined safety reporting, and ensured quality compliance across pharmacovigilance and QA processes.I hold a Graduate Certificate in Regulatory Affairs & Quality Operations from Ontario, and I am passionate about leveraging my expertise to ensure patient safety, regulatory excellence, and operational efficiency in the Canadian life sciences sector.

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Sureena Shilomite Narmala — Pharmacy Assistant at Metro Inc. in Toronto, CA | Unifers