Surbhi Poddar
Director of Product @ Paytm | Onboarding, Growth | 8+ years of PM experience
- Role
- Director of Product Management at Paytm
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Surbhi Poddar
I’m a Director of Product at Paytm, leading the offline onboarding platform that helps thousands of merchants and partners join and grow within the Paytm\'s ecosystem.With over 8 years of experience in product management, analytics, and development, I love solving complex problems through user research and data-driven decisions. I’ve built and scaled platform products across Paytm, Delhivery, and Elucidata, collaborating with cross-functional teams to deliver real impact across the globe.I’m passionate about building products that simplify systems and empower businesses, and am always eager to learn, experiment, and create something meaningful.
Experience
Director of Product Management
Apr 2025 — Present · Bengaluru, IN
Products Handled: Onboarding - SMB, Mid Market and Enterprise merchantsCreated systems to support onboarding of 5 Mn merchants annually 71% of the merchant\'s KYC onboarded are system / auto verified (0-human touch)Increased merchant onboarding conversion by 25% by optimizing the funnel and implementing a system-based feedback loop for merchants.Reduced Manual Verification TAT by 53% through KYC Verification Panel EnhancementsDeveloped international onboarding channel by tailoring solutions for global markets.Team Building: Leading a 6 member team - 5 PMs and 1 Analyst
Education
Ashok Hall Girls' Residential School
Secondary, General
1996 — 2009
National Institute of Technology Durgapur
Bachelor of Technology (BTech), Computer Science
2012 — 2016
Central Model School
Higher Secondary, PCM
2009 — 2011
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