Surbhi Chopra

About Surbhi Chopra

With 9+ years in the digital trust ecosystem, I’ve worked at the intersection of Trust & …

Experience

1. Senior Compliance Specialist

   Amazon Mx Player

   May 2024 — Present

   Lead content compliance and quality assurance initiatives for Amazon MX Player India, conducting calibrations and policy reviews while optimizing resource allocation across video content operations.• Led critical content compliance reviews of major shows including \"Playground\"(13 episodes, 6-8 hours each),\"Hip Hop India S2\"(31 titles), and \"Battleground\"(9 episodes with multiple versions), contributing to 100M+ viewers and 17M+ watch hours across platforms while maintaining 100% quality standards and on-time publishing.• Spearheaded content compliance for MX originals/exclusives, managing multiple version reviews and sensitive themes. Identified and escalated 10+ critical policy calibrations resulting in content modifications and rating adjustments.• Successfully cleared 200+ backlog titles through strategic allocation and prioritization while managing daily content operations. Demonstrated exceptional project management skills by handling multiple high-priority shows with strict SLAs and maintaining detailed cross-functional tracking reports.• Pioneered process improvements by proposing ML-based solution for multi-language profanity detection, designing automated flagging system framework, and developing comprehensive regional language database to reduce AHT. Collaborated closely with Policy team and production houses to enhance SOPs and content compliance actions.

Education

• Panjab University, Chandigarh

  Master’s Degree

  2014 — 2016

• Panjab University, Chandigarh

  Bachelor of Commerce - BCom

  2011 — 2014

Skills

• Finance
• Recruiting
• Business Analysis